Controller: SIPSONLINE LTD (company number 17200286), 4th Floor Silverstream House, 45 Fitzroy Street, London W1T 6EB. Contact: info@sipsonline.co.uk · 01865 537900 · WhatsApp 07385 731459.
What we collect
- Quote and contact forms on this site (name, email, phone, postcode, project notes, optional drawing notes). When you press send, the form emails your details to info@sipsonline.co.uk from our website, and a copy is kept in the website’s private admin area so an enquiry is not lost. The form’s email and WhatsApp buttons open your own app instead.
- Trade accounts (company name, contact name, email, phone, postcode, trade type, optional Companies House number and website) when you apply. If approved we create a login on this website. Passwords are stored hashed by WordPress, and we never see them. We keep your account and the enquiries you send while logged in, and delete them on request or 24 months after your last activity.
- WhatsApp, phone and email messages you send us about quotes, orders or delivery.
- Order and invoice details needed to supply SIP panels, kits and related materials.
- Technical basics such as IP address and browser type, recorded by our host and, if you accept optional cookies, by Google (see Cookies and analytics below).
Why we use it
- To respond to enquiries and provide quotes (legitimate interests / steps toward a contract).
- To fulfil orders, arrange carriage and keep business records (contract and legal obligation).
- To answer warranty or product questions after supply.
We do not sell personal data. If you accept optional cookies, Google may receive a conversion signal when you successfully send a quote enquiry (so we can measure Google Ads), but your form answers are not passed to unrelated marketers.
Sharing
We may share what is needed with carriers, suppliers (for example cladding or window makers on a package order), accountants, or where the law requires it. We do not pass enquiries to unrelated marketers.
How long we keep it
Enquiry messages are kept while useful for the quote and a reasonable follow-up period. Order and invoice records are kept as required for UK tax and company law (typically up to six years). You can ask us to delete enquiry data that is no longer needed for an order or legal duty.
Your rights (UK GDPR)
You can ask for a copy of the personal data we hold about you, correction, erasure (where applicable), restriction, or to object to processing based on legitimate interests. Contact info@. If you are unhappy with how we handle data, you can complain to the Information Commissioner’s Office (ICO).
Cookies and analytics
This storefront is mostly static HTML. Trade accounts use strictly necessary login cookies (set only when you log in) and a small sips_trade cookie that tells the page to show your trade prices. Those are needed for the site to work and do not wait for the cookie banner.
We also use a first-party choice stored in your browser (sips_consent) so we remember Accept or Reject. First-touch details such as the page you landed on, referrer and UTM or click IDs (including Google’s gclid when present) can be kept in local storage and sent with your enquiry email so we know how you found us. That does not load Google marketing cookies on its own.
Optional cookies (banner): a banner asks you to Accept or Reject analytics and advertising cookies. Until you choose, and if you Reject, we tell Google via Consent Mode v2 that ad and analytics storage are denied. If you Accept, we update that signal to granted.
- Google Ads — used to measure whether a Google ad led to a successful quote or Design & Quote enquiry on this site (a conversion). The tag runs under Consent Mode; conversion cookies are only used when you have accepted.
- Google Analytics (GA4) — may be enabled later with a real measurement ID. If enabled, it only loads after you Accept, so we can see aggregate traffic. It is not on while the ID is still a placeholder.
You can change your mind by clearing site data for sipsonline.co.uk (or local storage) and reloading the page so the banner appears again. More about Google: Google Privacy Policy.
Children
Our products are for adult customers and trade. We do not knowingly collect children’s data.
Last updated: 9 Nov 2026. This is a short SME notice, not legal advice.